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Contactless, Safe & Free Shipping!
Contactless, Safe & Free Shipping!

Shipping and returns

Hassle Free Returns

Change your mind? No problem! We will accept a return within 30 days of you receiving it. We only ask that the customer covers the return shipping. We do request that the product is returned in 30 days & in the same condition it was sent. Our warehouse team will inspect the item prior to refund. 

Free Shipping 

Most of our items are dispatched in under 5-10 business days of your purchase (excluding weekends). If you're living in a metro area our delivery time is within 5-10 days following this. We provide full tracking information and will update you along the way. 

Exclusions:

We provide free shipping to NSW, ACT, QLD and VIC. However, we do ship with a quoted shipping rate to SA, NT and WA. Please email us for a super quick quote to support@primefurniture.com.au 

Shipping Delay - 14 day deliveries

As a family business we've always strived to get our customers items to their doorstep within a week. However, due to the covid-19 lockdowns, the pressure on our couriers has been massive. We're experiencing a further 7 day delay due to this. As a general rule of thumb, from the date you've orders we are seeing items being delivered 14 days after this date. We're so sorry for the delay as we're the first to put our hand up and say we want it now!