Insured Shipping

All of our items are shipped by insured shipping and are dispatched in under 5 business days of your purchase (excluding weekends). If you're living in a metro area our delivery time is within 5 days following this. We provide full tracking information and will update you along the way. 

Hassle Free Returns - Return it Less Return Shipping

Change your mind? No problem! Return it less shipping back to us for a full refund. We will accept a return within 30 days of you receiving it. We only ask that the customer covers the return shipping. We do request that the product is returned in 30 days & in the same condition it was sent. Our warehouse team will inspect the item prior to refund. We will always find the best price for you when it comes to return shipping. 

Need Help? We'd love to chat! We're available: Monday-Fiday: 10:00am-5:00pm Sydney Time:

Live Chat (Bottom Right)

E: support@primefurniture.com.au

P: 1300 823 088

How long does it take to receive my order?

Most of our items are dispatched in under 5 business days of your purchase (excluding weekends). If you're living in a metro area our delivery time is within 5 following this. We provide full tracking information and will update you along the way. Should you want an update please email us on support@primefurniture.com.au at any time! 

Do you offer shipping to me?

We offer insured shipping Australia wide! We always provide you the best price on the internet regardless of shipping. Contact us and ask! 

What if I receive the item don't like it or doesn't fit my space?

Change your mind? No problem! We will accept a return within 30 days of you receiving it. We only ask that the customer covers the return shipping. We do request that the product is returned in 30 days & in the same condition it was sent. Our warehouse team will inspect the item prior to refund. 

What if my item is damaged?

We will take care of it! Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos support@primefurniture.com.au and we will ensure a replacement is sent out and instructions are given regarding the damaged item.

What if I find a better price online?

If you find a better price online for the same item we will beat it! Simply reach out to us and we will ensure you're satisified with the price you're given! 

Didn't answer your question? let's chat! 

Use our live chat, email us support@primefurniture.com.au or call us on 1300 823 088

Can I use a discount code in a sale?

As a business we want you to get the absolute best price on the internet, however, we can't accept discount codes in conjunction with sales or other discount codes. However, if you find a better price online or a sale on another website displaying a better price we will beat it! Contact us on support@primefurniture.com.au 

• Price Beat (Price Match was yesterday)

• Insured Shipping

• Premium Customer Service

• Over 10,000 unique home products from various award winning Australian suppliers

• No Strings Attached Returns