Shipping 

The Comfort Sleep Range  is shipped from Melbourne, Australia. We will process the charges to your credit card, it will ship within 2 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within 2 business days of your order, feel free to follow up with us on Hello@primefurniture.com.au

Change of Mind 

Change your mind? No problem. You can return your purchase within 30 days of receiving it, no questions asked. We require it to be sent in the same condition received in the original box. A credit will be issued in the form of a store credit. Prime Furniture does not cover the cost of returning the item to our warehouse.

Exclusive to Sydney and Melbourne 

When you order, your mattress will be made especially for you! It will take 2-3 weeks for production and delivery. Should you have any questions please contact us at Hello@primefurniture.com.au

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at hello@primefurniture.com.au

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos hello@primefurniture.com.au and we will resolve the issue for you.

We work very hard to ensure that we offer the absolute best prices online. If you find another online store that offers a lower price then us within six months of your purchase date please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering.